Marsden Quay — Lead Concierge
How a commercial-property agency turns every website enquiry into a fast, personalised, on-brand response — automatically, and within minutes.
A commercial agency was losing leads to slow replies — every CommercialView enquiry had to be read, researched and answered by hand. Relay answers each enquiry within minutes: it pulls the property register, matches similar listings, and drafts a personalised email from the listing's own manager — then keeps nurturing with a requirements form and a refined follow-up.
An enquiry comes in
A lead enquires on a listing. Within minutes the system replies from the property's manager — the listing, a requirements form, and three matched properties. Complete the form for a refined second email.
The data it matches against
Every listing from the agency's property-management software, exported as the register the matching engine reads — type, size, price, manager and status for each.
Every lead, answered
The board of generated responses — one per lead, matched and drafted. Open any to read the branded email, send a test, then mass-send. Leads who've replied are skipped.
Sandra Whitlock enquires about MQ-2041
Northbridge Logistics enquired about Unit 4, 18 Cochranes Road, Moorabbin — industrial, 1,250 m², $165/m² net + GST. Submit the enquiry and watch the automated response assemble, then complete the qualification form for a refined second email.
Start the enquiryMarsden Quay Commercial, CommercialView, and every property, lead, figure and email here are fictional and generated for demonstration only.